Trust & Safety

Privacy Policy

Your team's honest feedback is sensitive data. We treat it with the security and respect it deserves.

Version: 1.0Effective: December 2024

Secure Storage

Encryption at rest and in transit.

No Selling

We never sell your personal data.

GDPR Ready

Full compliance and data rights.

Your Data

Export or delete it anytime.

1. Introduction

RetroSolver ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our team retrospective platform (the "Service").

Please read this policy carefully. By using the Service, you consent to the practices described in this Privacy Policy.

2. Information We Collect

Information You Provide

  • Account: Name, email address, password (hashed).
  • Content: Retrospective cards, votes, action items, and comments.
  • Billing: Payment method details (processed safely by Stripe).

Usage Data

We automatically collect some information about how you interact with the Service, such as features used, session duration, and device information (IP address, browser type). This helps us improve the product.

3. How We Use Your Information

We use your information primarily to:

  • Provide and maintain the Service
  • Process transactions
  • Send important account notifications
  • Improve our features based on usage patterns
  • Protect against fraud and abuse

AI Insights Transparency

We only process your retrospective content through AI models if you explicitly enable AI features. We do not use your private team data to train our public AI models.

4. How We Share Your Information

We do not sell your personal data. We share information only with:

  • Service Providers: Like Stripe (payments) and hosting providers, under strict confidentiality agreements.
  • Legal Authorities: Only if required by law or to protect rights and safety.

5. Your Rights and Choices

Depending on your location (including EEA, UK, California), you have rights to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data ("Right to be Forgotten")
  • Export your data
  • Withdraw consent for marketing

6. Data Security

We implement industry-standard security measures including:

  • Encryption: TLS/SSL for data in transit; encryption at rest for sensitive data
  • Access Controls: Role-based access, multi-factor authentication for staff
  • Monitoring: Continuous security monitoring and logging

7. Contact Us

For privacy-related inquiries, please reach out: